Return / Refund Policy

We want you to feel confident in every purchase. If something is not quite right, eligible items may be returned in accordance with the policy below.

Return Window

We accept eligible returns within [30 days] of the delivery date.

To qualify for a return, items must be:

• Unworn and unused
• Unwashed
• Free from stains, odors, or damage
• Returned with original tags attached
• Returned in the original packaging where reasonably possible

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items may not be eligible for return:

• Final sale or clearance items
• Gift cards
• Items marked as non-returnable at the time of purchase
• Items that have been worn, washed, altered, or damaged after delivery

How to Request a Return

To request a return, please contact us at support@djontier.com and provide:

• Your order number
• The item(s) you would like to return
• The reason for the return

We will provide return instructions once your request has been reviewed.

Please do not send items back without first contacting us.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or color, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [7 days] of delivery with your order number and photos of the issue.

We will work to resolve the matter as quickly as possible.

Contact Us

For return or refund questions, please contact:

Email: support@djontier.com